FAQs

Pet health plans are a bundle of typical or expected veterinary services, treatments and products sold by way of a monthly or annual subscription. Services and products typically include consultations, blood & urine tests, flea treatments and vaccines.

Pet health plans are increasingly popular across the US, UK and Europe, and have wide-ranging benefits for pets, owners and practices. Pet Health plans allow you to earn predictable, recurring revenue for your practice, while strengthening the bond between your clinic and your clients.

Setting up a health plan with TrustVet is designed to be a simple, stress-free process guided by experts. TrustVet is purpose-built for health plans, which helps reduce administrative workload for the clinic. The entire process, from contract signing to going live and starting sign-ups, is quick, often taking under two weeks.

Yes, switching from another provider to TrustVet is described as a hassle-free process. TrustVet's goal is to make the migration of your existing health plans as seamless as possible, managing the workload for the clinic. The entire migration of customers is managed by TrustVet's technical payments team. The typical notice required by the clinic for TrustVet to prepare data files and coordinate with banks is 60 days.

TrustVet Health Plans does not rely on a Practice Management System (PMS) integration to run smoothly, as around 80% of practices manage their plans seamlessly without one. However, TrustVet has full integrations available with Provet Cloud and Teleos. Integrations provides a full sync that significantly reduces manual work. Integrations include automatic patient matching, syncing of health plan status changes (paused, renewed, cancelled, on hold), invoicing, and entitlements. The platform is 100% online and API-driven, allowing for seamless integration with BI tools.

We take data protection seriously. As your service provider, we use your data to make running your plan easy and efficient, while always ensuring your client information remains safe. Customer data is used strictly for plan administration and service provision. TrustVet maintains appropriate safeguards for the security, confidentiality, and integrity of your data.

We offer completely flexible plans for dogs, cats, and rabbits, and our system also supports reptile and equine plans.

Yes, we offer Home Delivery at a competitive rate. This service is fully integrated into the TrustVet dashboard, keeping all health plan and delivery information in one centralised place.

Practices can apply price changes across all plans or selected cohorts in just a few clicks, with automated customer notifications handled by the system.

A health plan helps spread the cost of routine veterinary care through affordable monthly payments, making it easier to budget for your pet’s healthcare. Clients can benefit from significant savings compared to paying for services individually, while enjoying peace of mind knowing their pet is covered for routine treatments throughout their life. Regular veterinary visits encouraged by the plan also support better preventative care and improved long-term health outcomes for pets.

A health plan offers pet owners a convenient and affordable way to manage routine veterinary costs through fixed monthly payments. By joining a plan, clients can access valuable discounts on preventative care and treatments compared to paying for services individually, while ensuring their pet receives regular check-ups and recommended healthcare. This not only supports better long-term health outcomes for pets but also provides reassurance that essential routine care is covered throughout their lifetime.

Whether you are an independent practice, a multi-site group, TrustVet provides a scalable, intuitive health plan management platform designed to help your team focus on what matters most: providing exceptional veterinary care. We help you build bespoke pet health plans tailored to your practice and client needs. Our platform removes the administrative burden of preventative care, allowing you to strengthen client relationships and build more predictable, long-term revenue.