Information about us
TrustVet.com is a website ("the Website") made up of various web pages and operated by TrustVet Limited ("TrustVet", "we", "us" or “our”). TrustVet is registered in Ireland under company number 579692 and its registered office is at Ballydowd, Lucan Co. Dublin, Rep. of Ireland. Our VAT number is IE03421663EH.
Agreement between you and TrustVet
These Website Terms and Conditions are an agreement ("Agreement") between you and TrustVet about your use of the information provided on or available through TrustVet.com. This Agreement governs any use of the Website.
Use of the TrustVet Services are governed by either the “Clinic Terms and Conditions” and “Contract for Service”, if you are a subscribed veterinary practice, or the “Terms and Conditions of Use” if you are a subscribed pet owner .
Please read this document carefully before accessing or using the Website.
The Website is offered to you conditional on your acceptance of these Website Terms and Conditions and any notices contained in these Website Terms and Conditions and on the Website itself. By accessing or using the Website, you agree to be bound by the terms, conditions and notices set forth below. If you do not wish, or agree, to be bound by these terms, conditions and notices do not access or use the Website.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms and Conditions and that they comply with them.
Use of the Website / No reliance on information
We aim to update the Website regularly and can change the content at any time. We will use our reasonable efforts to keep the Website available to you, but if necessary, we may suspend access to the Website, or close it indefinitely. We will not be liable if for any reason the Website is unavailable at any time or for any period. The information on the Website is not guaranteed to be correct, complete or up-to-date.
You acknowledge that your use of the Website is at your own discretion and risk and you agree to waive to the fullest extent permissible by law any right to bring any claim or action against TrustVet, our investors, successors, subsidiaries, affiliates, co-branders, contractors, employees, servants, contributors, third party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, for any loss, damage, costs or injury arising from such use.
Links to third party websites and use of third party services
The Website may contain links to other resources and businesses on the Internet. We provide these links to help you identify and locate other Internet resources that may be of interest. The links do not mean that we sponsor, are affiliated to or associated with, or legally authorised to use, any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol in the links. Our liability for your use of the Website is set out in the Liability Disclaimer section below.
In addition, we are not responsible for any loss, injury, claim, liability, or damage ("Loss") related to your use of any website linked to the Website ("Linked Website") including if this Loss (i) arises from errors or omissions in the content of any Linked Website, or (ii) is as a result of any Linked Website being down or (iii) arises from any other use of any Linked Website. Your use of any linked Website is at your own risk.
If you use the share facility it is your responsibility to ensure that you comply with all applicable legislation and regulations and any legal duties or obligations you may have. We will not be responsible for any breach of any such legislation, regulations, duties or obligations which arise out of your use of the share facility.
No unlawful or prohibited use
As a condition of your use of the Website, you warrant to us that you will not use the Website for any purpose that is unlawful or prohibited by these Website Terms and Conditions. You must not use the Website in any manner which could damage, disable, overburden, or impair the Website or Services, or interfere with any other party's use and enjoyment of the Website. You must not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
The content found on the Website (the "Content") is protected by copyright and all other applicable intellectual property rights. The Content is for your personal use only and not for resale without the express written consent of TrustVet. Your use of the Website does not entitle you to resell any Content from the Website. For the avoidance of doubt, your use of the Website constitutes your acceptance of these Website Terms and Conditions and your promise that you will not resell or otherwise attempt to commercially benefit from the Content without the express written consent of TrustVet. You may not access the Website with any automated software.
The information, software and services included in or available through the Website may include inaccuracies or typographical errors. Changes are periodically added to the information on the Website. TrustVet and/or its suppliers may make improvements and/or changes in the Website at any time. Information and opinions received via the Website should not be relied upon for personal, legal or financial decisions. Although TrustVet will use its reasonable efforts to keep the website available and the information on the Website reasonably accurate, TrustVet and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Website for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. TrustVet and/or its suppliers disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
You use the Website at your own risk. Neither TrustVet nor our respective agents, employees and subcontractors, shall be liable to you or any other party for any losses or damages whatsoever or howsoever arising in connection with the Website (whether under these Website Terms and Conditions or other contract or as a result of any misrepresentation, misstatement or tortious act or omission, including negligence).
You agree to indemnify, defend and hold harmless TrustVet, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Website and/or Services from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Website and/or Service.
You understand that TrustVet cannot and does not guarantee or warrant that files available for downloading through the Website will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Website for the reconstruction of any lost data.
For the avoidance of doubt, in no event will TrustVet be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Website and/or Service, or any information, or transactions provided on the Website and/or Service, or downloaded from the Website and/or Service, or any delay of such information or service. Even if TrustVet or its authorised representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the Website and/or Service and/or materials and/or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, TrustVet’s liability is limited to the greatest extent permitted by law.
Under this paragraph:
"TrustVet’ liability" includes that of agents, employees, sub-contractors;
"you" includes any other party claiming through you;
"loss or damage" includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with use of the Website and/or Service, whether under this Agreement or another agreement or as a result of any misrepresentation, misstatement or tortious act or omission, including negligence
This section of the Website Terms and Conditions does not affect claims relating to death or personal injury caused by negligence and does not limit or exclude any liability for fraudulent misrepresentation.
You agree that no joint venture, partnership, employment, agency relationship, or solicitor-client relationship exists between you and us as a result of this Agreement or your use of the Website and/or Service.
Our performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website and/or Service and/or information provided to or gathered by us with respect to such use.
If any part of this Agreement is determined to be invalid or unenforceable under any applicable law, including, but not limited to, the warranty disclaimers and liability limitations set out above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement will continue in effect. Unless otherwise specified, this Agreement constitutes the entire Agreement between you and us with respect to the Website and it supersedes all prior communications and proposals, whether electronic, oral or written, between you and us with respect to the Website. Use of the TrustVet Services are governed by either the “Clinic Terms and Conditions” and “Contract for Service”, if you are a subscribed veterinary practice, or the “Terms and Conditions of Use” if you are a subscribed pet owner.
You must not assign or otherwise transfer the Website Terms and Conditions, or any right granted under them, without our written consent. We may assign or subcontract any or all of our rights and obligations of the Agreement with you to a third party at any time, at our discretion, without notice to you.
Any failure by us to enforce or exercise any provision of the Website Terms and Conditions, or any related right, will not be a waiver of that provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Any rights not expressly granted in this Agreement are reserved.
We may provide you with notices, including those regarding changes to the Website Terms and Conditions, by email, regular mail, postings on the Website, or other reasonable means now known or developed in the future.
A printed version of the Agreement, and of any notice given in electronic form, will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this Agreement and all related documents have been drawn up in English.
How to contact TrustVet
Most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service team at support@trustVet.com. Pet owners should, in the first instance, contact the veterinary practice with whom they have a subscription.
Changes to these Website Terms and Conditions
TrustVet may modify or replace these terms and conditions at any time and such modifications or replacements shall be effective immediately upon the posting of the modified or replacement terms and conditions on the site.
You understand and agree that your continued access or use of the site shall be deemed your conclusive acceptance of any such modified or replacement terms and conditions. You further agree that you will visit the site on a regular basis to review these terms and conditions so as to become aware of such modifications or replacements.
Copyright and trademark notices
All contents of the Website are Copyright © 2017 TrustVet Limited and/ or its suppliers, affiliates and partners. All rights reserved.
This Agreement shall all be governed and construed in accordance with the laws of Ireland applicable to agreements made and to be performed in Ireland. You agree that any legal action or proceeding between TrustVet and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Ireland. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.
Date last modified: 1st July 2017
When we say, “we”, “our”, or “us” we’re referring to TrustVet Limited, an Irish limited liability company, our employees, directors, officers, affiliates, and subsidiaries.
When we say “you” or “your,” we are referring to either the person or entity that’s registered with us to use the TrustVet Services, or the non-registered person who is browsing our Website.
When we say “Website” we mean our website located at TrustVet.com, including all subdomains and sites associated with those domains, and any other websites that we operate now and in the future.
When we say “Services,” we mean our content, Application Programming Interfaces (APIs), applications, and the various third-party services and content that make up our Website.
When we say “TrustVet,” we mean our Website and Services collectively.
When we say “information,” we mean all of the different forms of data that you provide us and that we collect from you, from your use of the Services, from your software, and from your devices.
2. Information We Collect
Information you provide to us upon registering for and purchasing our Services:When you register for and use TrustVet, you are providing us with information, which we collect. This information may include your name, billing and mailing address, email address, phone number, and credit card information. We use Stripe, a third-party intermediary to manage credit card processing. Stripe is an online payments company that has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Stripe is committed to and complies with all relevant data protection and privacy legislation within Ireland. Your data will be retained and maintained in accordance with the relevant Data Protection legislation.
Information you provide to us upon using our Services:When you use our Services to subscribe to a pet health care plan you provide us with information which we require in order to perform the Services. This information may your name, contact details and billing information.
Information from your use of the Website:This information may include IP Address, location information, date and time, session length, browser type, and any other action you might have taken to use and while using the Services.
Information you provide when you contact us:If you enter into correspondence with us, we will collect and retain such information as necessary in order to deal with your correspondence and adequately maintain our own records.
When you use TrustVet, we may store "cookies," which are strings of code, on your computer. We use these cookies to collect information about when you visit our Website, when you use the Services, your browser, your operating system, and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, our Services may not work properly. Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our sites are used that help us to monitor and improve the Services. We cannot identify you from your log files.
Third Party Cookies and Web Beacons:
Third parties use session ID cookies to make it easier for you to navigate our Websites. We use third-party services to provide the necessary hardware, software, networking, storage, and related technology required to run and improve our Services.
Our third party partners may also employ cookies and web beacons to track online user movement to help us better understand what content is effective. Web beacons are tiny graphics with a unique identifier that are embedded in websites and in newsletter emails and may be used for ad retargeting purposes. With web beacons, our third party partners (for example Google through the Google AdSense programme) may collect information about you, such as your IP address, your browser or email client type, and other similar details. We use data from our third party partners to improve our Services.
3. How We Use Your Information
4. How We Share and Disclose Your Personal Information
While we never share your personal information with nonaffiliated companies, we may share your personal information in the following ways: We may share information with service providers who provide necessary services to TrustVet and to strategic partners who help us market TrustVet - for instance to send out newsletters or to process payments.
We use third party analytics services to help understand your use of our Services. Google Analytics combines information from Google's interest-based advertising or 3rd-party audience data to provide approximate demographic information.
To provide customer support or reply to correspondence from you.
When we have your permission to share your information, for example, if you have consented we may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, you can opt out of any such contact by contacting us through the Website.
When we have given you prior notice that the information will be shared.
When we are required by law, or legal process to disclose that information – such as a valid court order or a valid subpoena. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid governmental request.
To enforce our Website Terms and Conditions or to protect our operations or users.
If a transfer of your information is required under the terms of a reorganisation, merger, or sale of the company, your information may be disclosed to our new business partners or owners.
When we determine that information is aggregate information or other information that does not identify you we may use such information in our marketing and planning, and to help us develop, administer, support and improve our Services, products and features.
5. Public Information and Third Parties
TrustVet Blog: We may operate a public blog on our Website. Any information you provide in these areas may be read, collected, and used by anyone. If your personal information appears on our blogs and if you would like to remove it, you can send your request to support@trustVet.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials:We may publish customer testimonials on our Website, which may contain personal information. We obtain consent to post the customer’s name along with their testimonial. To request the removal of your personal information from a testimonial, please email us at firstname.lastname@example.org.
We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.
We follow generally accepted industry standards to protect your information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our Websites, we encrypt the transmission of that information using secure socket layer technology (SSL). We will not store your payment details.
We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you.
7. Correcting and Updating Information
If you are our customer and would like to access or delete information that you provided, you may do this by emailing us at email@example.com. We will respond to your request within 30 days. We may decline to process unreasonable requests or requests that are not otherwise required by local law. If we consent to delete information which you provided, at your request, you may no longer be able to access the Services and no refund of fees shall be given in such circumstances.
You may request a copy of personal information which we hold about you under Section 4 of the Data Protection Acts 1988-2003. If you would like a copy of the information held on you please email us at firstname.lastname@example.org. To protect your privacy we may require you to supply further information to verify your identity. There is a fee of €6.35 to process your request. Once you have paid the fee, you will be given the information within 40 days.
We will retain your information and the data that we process on your behalf for a reasonable period. The period may be for as long as your account is active, for as long as needed to provide our Services, for as long as necessary to comply with our legal obligations, or for as long as necessary to resolve disputes.
9. Effective Date
Send instant messages — including text, videos, photos and voice notes — directly with the clinic for a more efficient and effective relationship.
Click the link below and get the app on your phone in seconds.
Ask your vet practice to activate your account and add your pet’s health plan.
Start managing your health plans, payments, orders and vet relationship.
Trying to get hold of the right people or information at a busy clinic can be challenging. Instant Messaging is a faster and more efficient for everyone.
With TrustVet, you can communicate with your clinic in the way that suits you, whether it’s text, video, voice notes or photos.
If you’re ready to upgrade or change your health plans, you can send an instant message request and get a fast response via the app.